What is MyMynd and how can you help my organisation?
MyMynd is a digital mental health platform helping to get ahead of mental health and wellbeing in the workplace. We offer a confidential behavioural health assessment, followed by personalised support and access to our targeted mental health resources. This allows us to proactively identify issues in your workforce to enable early intervention and direct appropriate support exactly where it is needed.
What is the MyMynd assessment?
The MyMynd assessment is a clinically validated evidence-based online behavioural health assessment that can be taken confidentially by employees. It includes questions assessing eight core as well as four supplemental indicators and takes approximately 10 minutes to complete.
How often can someone take the assessment?
The assessment is designed to be retaken several times so employees can track and monitor their progress and engage with the appropriate resources. For optimum results, we recommend retaking the assessment every 4-6 weeks after engaging with the tools and resources provided.
What are the MyMynd indicators?
We assess mental health and wellbeing across three different indicator groups:
- Resilience Indicators – protective factors that help preserve your mental health and wellbeing.
- Risk Indicators – challenges or potential threats to your mental health and wellbeing.
- Supplemental Indicators – external influences or coping mechanisms that pose a potential threat to your mental health and wellbeing as well as your physical safety.
What is the MyMynd Wellness Centre?
The Wellness Centre is a personal wellbeing hub which individuals can access after completing the assessment. It consists of comprehensive learning modules for each of the indicators used in the assessment.
Each module explains what the indicator is, why it is important to your mental health and wellbeing and what you can do to improve your functioning in that area. They include helpful videos, self-help tools and additional resources that you can use to improve your scores and thrive.
How is MyMynd different from an Employee Assistance Programme (EAP)?
EAPs are great and we often refer people to them, however they tend to be reactive rather than proactive in nature, helping those individuals that are already struggling. MyMynd therefore is a great complement to EAPs as we help you proactively measure behavioral health and wellbeing in your organisation, identifying any issues in your workforce and enabling early intervention and direct appropriate support exactly where it is needed. Our team will always work with you to identify what you already have and how MyMynd complements and amplifies your existing offers.
I am interested in partnership opportunities with MyMynd.
We would love to hear from you. Contact us at email@example.com.
Who are the MyMynd responders?
Our Responders are trained mental health support workers, all of whom have trained in Clinical Psychology to MSc level.
What is a Responder call?
The purpose of the Responder call is to provide clarity and reassurance on your MyMynd assessment results. Our Responders will signpost you towards relevant resources and support you in finding and referring into a therapeutic service that is right for you. Our Responders will also offer you a 2-week follow-up call to check in with you, see how you are getting on and answer any questions you may have. If you would prefer, our Responders can also follow up with you via email.
Please note that our Responder service is not therapeutic service and any advice provided by the Responder should not be considered an alternative to seeking professional help.
Who receives a responder call?
Responder calls are offered to individuals whose assessment results have identified certain areas of concern that may require further attention and support. Being offered a call does not mean that a mental health problem has been identified nor that any assumptions are being made about the individual’s performance at work or in their personal lives.
Is the responder call confidential?
Yes. All of our Responder calls are 100% confidential*. Anything that is discussed with the Responder during a call will not be shared with anyone outside of the MyMynd Responder team.
*Please note, no individual information will be shared back to the employer, however, if an individual discloses something that makes us concerned for their immediate safety or for the safety of someone else, we may need to contact the relevant local authorities. This is a legal obligation.
What happens after the call?
After a Responder call, the Responder will send a follow-up email to the individual’s registered email address outlining the topics that were discussed during the call, the relevant MyMynd tools to work on and any other next steps that were agreed. Depending on the individual’s situation, they may also ask them to attend a follow-up call two weeks later in order to check-in on progress made and answer any further questions or concerns they may have.
What is an intervention session?
Depending on the outcome of your initial responder call, you may also be invited to book some additional intervention sessions with your Responder. The purpose of the intention sessions are for you to receive ongoing 1-2-1 support with specific MyMynd resources relevant to your assessment results. You may be entitled to up to 6 intervention sessions to help you develop specific skills and attributes to improve your overall well-being.
Please note that this is not therapeutic service and any advice provided by the Responder should not be considered an alternative to seeking professional help. All interventions and resources provided by a Responder should be used on an ongoing basis and in conjunction with therpictic support.
What is the difference between a Responder call and an intervention session?
The purpose of a responder call is to help you get a better understanding of your assessment results, answer any questions you may have, and to signpost you to relevant resources and support services based on your wellbeing needs.
The intervention sessions offer a more indepth exploration of your current mental health and wellbeing needs and involve working closely with a Responder on a weekly basis, focusing on specific resources and tools to improve your resilience.
How do you support us to improve employee mental health and wellbeing?
MyMynd works with the organisation to provide aggregate data and insights which can inform the wider organisational mental health and wellbeing strategy. Depending on the needs of the organisation we work together to develop an engagement strategy that may include workshops, webinars and other mental health and wellbeing resources. We can also work with specific groups within your organisation and tailor the resources to their needs.
What do your workshops cover?
Our workshops are designed to be bespoke to the needs of your employees and the insights gained from the aggregate assessment results. The workshops cover wider mental health and wellbeing at the workplace strategies and tools as well as specific topics such as how to be more hopeful.
Can I see how my team is using MyMynd?
Yes. Employers get aggregated data to provide multi-level reporting, so they can align their wellbeing plans to wider organisational wellbeing needs.
What data do you report?
We report aggregated data for all assessments taken. We analyse this data to provide valuable insights on mental health and wellbeing trends we are seeing in your workforce and how your data might compare to other organisations in similar sectors.
We never share any individual data with the employer or anyone else.
When do you report the data?
We will agree to a regular review process with the employer that works for you and your organisation’s needs.
How can I get MyMynd for my team?
If you are interested in offering MyMynd to your team, please get in touch with us via firstname.lastname@example.org. We are happy to see how we can support you and answer any questions you may have.
How much does it cost?
We charge per head. However, the exact cost depends on the size of your workforce. Please get in touch with us via email@example.com to have an initial discussion to see how we can support you.
How long is the contract?
In general we offer a 1-year contract with the opportunity to extend. This allows us to track employees’ progress, deliver a successful engagement strategy and continuously analyse and report the aggregate data.
Do you have a minimum or maximum number of employees?
We have no maximum number of employees. For more information send us an email at firstname.lastname@example.org.
What’s the onboarding process?
Once we agree on a launch date, we will set up a series of communication pathways, such as emails and onboarding workshops. We will always work with you to define the best onboarding experience for your employees. We believe our high adoption and engagement is due to the care we take in onboarding your employees in close partnership with you.
What if an employee doesn’t want to use MyMynd?
We will do our best to inform your employees about MyMynd and its benefits and to answer any questions they may have. Should an individual decide that they do not want to engage with us, they can confidentially opt out, either by emailing us or within the MyMynd system.
What data does an employer send to MyMynd?
The only data employers provide to MyMynd is their employees’ full name and work details, including email address, role and department, as this is the minimum data required to create the assessments.
How is the data employers give to MyMynd transferred?
We create a secure Google sheet for each employer. This is stored securely in the Google cloud and will be managed by the employer to keep it up to date.
An individual doesn’t want to participate in the MyMynd assessment, how do they remove their details?
There are three ways for them to remove their details:
- They can opt out within the timeline agreed with their employer by emailing us at email@example.com.
- They can ask their employer to remove their details from the Google sheet they have provided to MyMynd and inform us.
- They can delete their account from within the MyMynd platform.
How do you process the data you receive from an employer?
We import the data directly from the employer’s secure Google sheet. This is then uploaded into the MyMynd system generating an account for each individual employee.
Once the account is created and individuals are emailed and invited to start their assessment, all processing is complete, at which point, we become the data controller and manage the data directly with the consent of each individual employee. No further data is inputted into the system.
What data will the employer see?
An employer will ONLY have access to the Google sheet they administer for inputting employee data (full name, email address, role and department). Employers are not able to access any data within the MyMynd platform. Employers receive an aggregated workforce report to provide them with an overview of the results for all employees who took the assessment within an agreed period. However, we have minimum volumes of participants to ensure no individual data is identified within these aggregate reports.
What data security precautions do you use?
All data is stored in separate databases. Therefore, no personal information is held with any assessment data or is identifiable. We use end-to-end private key encryption for all data transmission and apply Amazon Web Services serverless technologies to manage the MyMynd platform.
Are MyMynd a Data Processor or a Data Controller?
We are a data processor on behalf of our client (employer), processing their employee data (full name, gender, email address) and uploading it into the MyMynd platform. For all data held within the MyMynd platform we are a data controller.
What personal data will be collected?
Pre-assessment we will collect for each employee: Full name, work email address, role and department.
When an individual takes the assessment for the first time, they will be given the option to provide: their gender, ethnicity and age group for demographic monitoring purposes only.
Post-assessment, for each person that completes the MyMynd assessment, we will collect: their assessment result against each indicator used in the MyMynd assessment; and tracking usage data within the MyMynd platform.