User FAQs

What is MyMynd?
MyMynd is a digital mental health platform helping to get ahead of mental health and wellbeing in the workplace. We offer a confidential behavioural health assessment, followed by personalised support and access to our targeted mental health resources. This allows us to proactively identify issues and direct appropriate support exactly where it is needed.

What is the MyMynd assessment?
The MyMynd assessment is an evidence-based online behavioural health assessment that can be taken confidentially. It includes questions assessing eight core as well as four supplemental indicators and takes approximately 10 minutes to complete.

What are the MyMynd indicators?
We assess mental health and wellbeing across three different indicator groups: 

• Risk indicators generate a negative change in behaviour or functioning, so they pose a potential threat to your mental health and wellbeing.
• Resilience indicators are patterns of behaviour and functioning that act as protective factors in preserving your mental health and wellbeing.
• Supplemental indicators are factors that may be outside of your control but that pose a potential threat to your mental health and wellbeing as well as your physical safety.

What is the MyMynd Wellness Centre?
The Wellness Centre is your personal wellbeing hub that you can access after completing the assessment. It consists of comprehensive learning modules for each of the indicators used in the assessment. 

Each module explains what the indicator is, why it is important to your mental health and wellbeing and what you can do to improve your functioning in that area. They include helpful videos, self-help tools and additional resources that you can use to improve your score and thrive.

How do I get started?
If your employer recently launched MyMynd, you will receive communications from both them and MyMynd outlining the next steps. This involves an onboarding workshop where we introduce you to MyMynd and what you can expect. After the onboarding is completed you will receive an email containing your invite to take the MyMynd assessment.

I received an invite to take the MyMynd assessment, what should I do?
This means that your employer has just launched MyMynd and you can now take the MyMynd assessment and explore the resources and tools that we provide. These will help you improve your mental health and wellbeing and thrive. If you have any questions about the assessment or MyMynd in general, please email us at support@mymynd.co.uk. 

I don’t want to participate in the MyMynd assessment, how do I remove my details?
There are three ways to remove your details:

1. You can opt out within the timeline agreed with your employer by emailing us at support@mymynd.co.uk.
2. You can ask your employer to remove your details from the Google sheet they have provided to MyMynd and inform us. 
3. You can delete your account from within the MyMynd platform. 

Who sees my results?
In general, only you will have access to your results directly following completion of your assessment and upon logging back into your user account, unless you provide someone else with your login details. The only exception to this is where your results identify multiple indicators in the ‘concern’ range. If this happens our team of Responders will be given access to your report and will contact you directly by email, to arrange a follow up call. This is so that they can validate your results and discuss them with you to answer any questions you may have. This is completely confidential. 

If you do not wish to speak with the Responder, please let them know when they contact you.

How do I take the MyMynd assessment?
You should receive an email from MyMynd inviting you to take the assessment. The email contains a link that will take you straight into the MyMynd assessment.

How long does the MyMynd assessment take to complete?
On average the assessment takes 8-10 minutes to complete. You may take as much time as you want to.

Can I save my answers and return later to complete the assessment?
Yes, you can pause your assessment and return at a later time point. Should this be your first time taking the assessment and you have not set up an account yet, please go back to your assessment invite email to continue. Otherwise, go to our login page and sign in to continue.

Can I re-take the assessment?
Yes. You can retake the assessment as many times as you like. For optimum results we recommend retaking the assessment every 4-6 weeks and engaging with the tools and resources suggested in the MyMynd Wellness Centre in between each assessment so that you can track and monitor your progress. You can retake the assessment from the ‘re-take assessment’ button within the results page of the platform.

What happens after I complete the assessment?
After you complete the assessment, you will be asked to complete a short registration process. First, you must set a password so you can return to your results at any time. Optionally, you can then tell us a bit more about yourself (your age group, gender and ethnicity) and set up Multi-Factor-Authentication (MFA) for added security. You will then be taken into your results. You can log back into your MyMynd account at any time, by going to the login page. Enter your email and password and revisit your results at your convenience.

How do I set up my account?
After you complete the assessment, you will be asked to complete a short registration process. This contains three steps:

• Set a password. You must set a password so you can return to your results at any time.
• Tell us about yourself (optional). You can add your age group, gender and ethnicity.
• Set up MFA (optional). Add Multi-Factor-Authentication for added security.

You will then be taken into your results.

When do I get my assessment results?
You receive your assessment results and report immediately after finishing a short registration process at the end of your assessment. 

You can also log back into your MyMynd account at any time, by going to the login page. Enter your email and password and revisit your results at your convenience.

Any problems please contact us directly at support@mymynd.co.uk.

Who sees my results?
In general, only you will have access to your results directly following completion of your assessment and upon logging back into your user account, unless you provide someone else with your login details. The only exception to this is where your results identify multiple indicators in the ‘concern’ range. If this happens our team of Responders will be given access to your report and will contact you directly by email, to arrange a follow up call. This is so that they can validate your results and discuss them with you to answer any questions you may have.

If you do not wish to speak with the Responder, please let them know when they contact you.

I’ve received a notification from a Responder to discuss my results, what does that mean?
Our Responders are trained mental health support workers who will only reach out to you, by email, if your results have triggered flags in the assessment that suggest you may need some further support. If a Responder contacts you via email to arrange a call they will send you a link to enable you to book a call with them at a convenient time so that they can validate and explain your results.

What data does an employer send to MyMynd?
The only data employers provide to MyMynd is their employees’ full name and work details, including email address, role and department, as this is the minimum data required to create the assessments.

How is the data employers give to MyMynd transferred?
We create a secure Google sheet for each employer. This is stored securely in the Google cloud and will be managed by the employer to keep it up to date.

An individual doesn’t want to participate in the MyMynd assessment, how do they remove their details?
There are three ways for them to remove their details:

1. They can opt out within the timeline agreed with their employer by emailing us at support@mymynd.co.uk.
2. They can ask their employer to remove their details from the Google sheet they have provided to MyMynd and inform us. 
3. They can delete their account from within the MyMynd platform. 

How do you process the data you receive from an employer?
We import the data directly from the employer’s secure Google sheet. This is then uploaded into the MyMynd system generating an account for each individual employee.

Once the account is created and individuals are emailed and invited to start their assessment, all processing is complete, at which point, we become the data controller and manage the data directly with the consent of each individual employee. No further data is inputted into the system.

What data will the employer see?
An employer will ONLY have access to the Google sheet they administer for inputting employee data (full name, email address, role and department). Employers are not able to access any data within the MyMynd platform. Employers receive an aggregated workforce report to provide them with an overview of the results for all employees who took the assessment within an agreed period. However, we have minimum volumes of participants to ensure no individual data is identified within these aggregate reports.

What data security precautions do you use?
All data is stored in separate databases. Therefore, no personal information is held with any assessment data or is identifiable. We use end-to-end private key encryption for all data transmission and apply Amazon Web Services serverless technologies to manage the MyMynd platform.

Are MyMynd a Data Processor or a Data Controller?
We are a data processor on behalf of our client (employer), processing their employee data (full name, gender, email address) and uploading it into the MyMynd platform. For all data held within the MyMynd platform we are a data controller.

What personal data will be collected?
Pre-assessment we will collect for each employee: Full name, work email address, role and department.

When an individual takes the assessment for the first time, they will be given the option to provide: their gender, ethnicity and age group for demographic monitoring purposes only. 

Post-assessment, for each person that completes the MyMynd assessment, we will collect: their assessment result against each indicator used in the MyMynd assessment; and tracking usage data within the MyMynd platform.